Error restarting httpd during OTRS Install on CentOS 6
apache, installation, linux, otrs
Solution
Not positive this is your issue, as it could be several things. In newer versions the installation has been made easier, but I found part of the configuration for apache to be a little off. If you look in your OTRS conf file (on CentOS it is /etc/httpd/conf.d/zzz_otrs.conf) on about line 14 you will see:
`<IfModule mod_perl.c>`
if your mod_perl is included as mod_perl.so this causes an issue, simply change it to
`<IfModule mod_perl.so>`
Problem
I'm trying to install OTRS Help Desk 3.3.2 on Cent OS 6.5 (Final). The initial installation (`yum install`) goes smoothly enough. The next step is to restart `httpd`, but the restart keeps failing. I don't get an error in the console, but when I check the error logs, I can see that it fails each time for the same reason: ``` [Mon Dec 09 15:59:42 2013] [error] Can't locate /opt/otrs/scripts/apache2-perl-startup.pl in @INC (@INC contains: /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 . /etc/httpd) at (eval 2) line 1 [Mon Dec 09 15:59:42 2013] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server vsvrotrsdev.companydomain.com:0, exiting... ``` I'm a Linux/Apache/OTRS noob, so I'm not sure what to do with the error. Searching hasn't yielded much so far. EDIT I found some posts on what `@INC` is and how it works. I've tried adding /opt/otrs/scripts to @INC, but that doesn't seem to help.