Content Porter 2009 SP1 Reports "Unable to get list of child items"
tridion
Solution
Did you recently install hotfix CP_3.1.0.75326?
Double check you followed steps 7 & 8 in the hotfix README:
7 - Copy Tridion.ContentManager.ImportExport.CommonFacade.dll from this hotfix to the "Tridion\Content Porter\bin" and "Tridion\Content Porter\ImportExportService\bin" folders (replace original files) 8 - Copy cp.application, cp.exe.manifest and Tridion.ContentManager.ImportExport.CommonFacade.dll.deploy files from this hotfix to the "Tridion\Content Porter\ImportExportService\Client" folder (replace original files)
Also ensure you uninstalled / reinstalled the CP client from the client system you are using (step 11 in the README).
Problem
I can connect to the Content Manager and I'm using an administrative user, but when it starts to show me the contents of the Content Manager, I get a pop-up dialogue that says, "Unable to get list of child items". I have 4 publications defined, the Default Items, a Root Structure Group and a Page in the Root, so I should have a hierarchy of items to choose from. Nothing is reported in the Content Porter client logs and I've seen only this entry in the server Tridion Event log, but I think that's only because I continued the export with only the server selected -- and obviously without any child items, there was nothing to export. Could not find file 'C:\Program Files (x86)\Tridion\Content Porter\temp\export_9a1e48db0f124f19b5e519f179faf8c8.zip'. Component: Content Porter Errorcode: 0 User: TRIDION\adminuser at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access) at Tridion.ContentManager.ImportExport.downloadfile.Page_Load(Object sender, EventArgs e) Inner exception: I'm running Tridion 2011 SP1 on Windows Server 2008 64-bit, if that has any relevance. Thanks, Dave